You can expect us to ship your order 1-2 business days after your order. If for any reason this is not possible within 2 working days after your order, you will be contacted by us via your provided email address.
If your item is backordered or there are other conditions where we can not live up to the short shipping deadline, you will also be contacted by us.
In the event that your order is to be used for a specific date or that your order is urgent, please write this in the comments field when you order the item.
When paying by debit card, Visa, Mastercard and MobilePay are accepted. The amount is raised when the goods are shipped from ALBERT AND EMMA.
We do not store your credit card information of any kind. ALBERT AND EMMA may at no time, as prescribed by Nets, withdraw more than the amount you have accepted in the shopping cart.
International packages and price depend on recipient country.
Right of complaint and cancellation
There is a 14-day right of return on the goods, calculated from the day they are received.
If you regret your purchase, you can of course return it to us, the postage will not be refunded.
Cancellation of part of the purchase:
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased under one order. It is important to note that you will not be reimbursed for the delivery costs if you regret part of your purchase An item cannot be undone by refusing receipt The purchased item must be returned in the same condition as upon receipt. Just fill out the return form and attach it to the package.
You can not regret the purchase by simply refusing to receive the item - without prior agreement with us.
Simply return the item in the same condition as upon receipt, in original packaging. Fill out and enclose the return form, which is enclosed with all packages.
You will lose your right of withdrawal if you break the seal on goods or damage the packaging. If items to be assembled have been purchased, these must not have been assembled as the value of the item deteriorates.
You bear the direct costs in connection with the return of the goods. You bear the risk of the item from the delivery of the item, and upon return, you are responsible for the item being packed properly.
Once the item has been received back, the purchase price will be refunded to your account within a few days.
We recommend that all returned items be returned to us as a package. ALBERT, EMMA and Co can not be held responsible for items sent back by letter.
ALBERT, EMMA and Co provide a 2-year right of complaint in accordance with the Danish Sale of Goods Act, including manufacturing and material defects that are found during normal use of the product.
Your Right of Complaint does not cover defects, wear and tear or damage that has directly or indirectly occurred as a result of poor maintenance, incorrect operation, violence or unauthorized interventions.
Complaints about defects and deficiencies that should be discovered during the usual inspection of the product must be notified to ALBERT, EMMA and Co within a reasonable time. You have a duty to state and, on request, show how the error or defect appears. If you discover an error or defect, you must immediately contact ALBERT, EMMA and Co. The item can subsequently be returned for repair, exchange or, by agreement, any credit.
If an item is to be returned to ALBERT, EMMA and Co in connection with a complaint, you must contact ALBERT, EMMA and Co before shipping.
In the event of damage occurring during transport, we encourage this to be reported immediately to the carrier and also to ALBERT, EMMA and Co. If the package is visibly damaged upon receipt, we either recommend that you refuse receipt, or have the cover letter affixed to you, that you make a reservation for receipt, as damage to the item has occurred as a result of transport damage. If in doubt, feel free to contact ALBERT, EMMA and Co.
Complaints and goods tournament:
In case of errors, deficiencies or possibly missed deliveries, please contact:
ALBERT, EMMA and Co I / S
It is important to inform that we do not receive packages sent per. COD.
ALBERT, EMMA and Co. I / S follows Danish law.
When trading with ALBERT, EMMA and Co, we need the following information:
The registration of your personal information is solely for the purpose of being able to deliver the item to you.
The directors, who are also the data controllers for ALBERT, EMMA and Co, have access to the information recorded about you.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
At ALBERT, EMMA and Co. cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, depending on your browser.
We use log statistics on ALBERT, EMMA and Co., which means that a statistics system collects information that gives us a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc. For the sole purpose of optimizing and developing ALBERT, EMMA and Co
ALBERT, EMMA and Co., make reservations for price errors, printing errors, errors in image material, VAT and tax changes and delivery failure. Offers are only valid while stocks last or until the end of the offer period